Working time: All week Mon – Fri (excluding holidays)
Shipping from: Bac Hac, Thanh Pho Viet Tri, Phu Tho
1 . Delivery time
Once an order is placed, we begin to process the order based on the order information.
***Please understand:
Delivery time = Handling time + Shipping time
Handling time:
All of our orders will have a processing time frame of 1-3 business days from when payment is accepted. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping time:
- 14 - 16 business days, excluding weekend for US Standard shipping
- 12-30 business days, excluding weekend for international shipping
Shipping time for missing orders/change in shipping address?
Orders are missing products or change shipping address. We will process takes 2-3 business days
- 14 - 16 business days, excluding weekend for US Standard shipping
- 12-30 business days, excluding weekend for international shipping
Normally, after receiving order information, we will process the order within 24 hours and respond to customer information about payment and delivery, specifically 1 to 2 days if normal.
Delivery time is usually within 14-16 days for order in United States from the date of closing the order or as agreed with the customer when placing the order . However, there are also cases where the delivery takes longer but only happens in the following force majeure situations:
About late delivery: Most of the orders are shipped on time. In some rare cases, your order may be delayed for the following reasons: Possible Reasons for Delaying Incorrect Address Missing number of apartments, buildings, floors or units Extreme weather conditions International customs clearance If there are any delays than expected, please notify us via email: fimelac.info@gmail.com
We will solve it within 1-3 business days. How to track your order? After the order has been shipped, the tracking number will be sent to you by email.
For questions about shipping terms and conditions, please email us at:
fimelac.info@gmail.com